Review: Brightline, Miami to Fort Lauderdale (Return)

Earlier this week I needed to be in Fort Lauderdale to attend a workshop for my job. The start time was 9am, meaning I would need to fight rush hour traffic to get there. I thought about taking an Uber so at least I would not be the one doing the driving, but sampling fares at a similar time a few days before showed it was going to be quite expensive.

Then I realized that the workshop was just a half mile from Fort Lauderdale's Brightline station, and with the Miami station being just a 20-minute walk from my apartment, I decided to look at Brightline's prices.

I found a promo code, and within no time had booked a round-trip ticket for just $20.25 (in full disclosure, my employer will be reimbursing this expense, but even so it was less than reimbursing my mileage at the current IRS rate). The purchase process was simple, as was the post-purchase account creation and syncing my ticket to my account.

Most unfortunately, there were some issues the morning of my day to be in Fort Lauderdale. Brightline's reservation system was malfunctioning, meaning I could not retrieve my ticket via the app, the website, or the in-station self-service kiosk. It was only when I approached the agent at the turnstiles that I learned it was system-wide and not just me. She found my name on a passenger manifest and I was admitted to the passenger-only area. Security screening consisted of putting my backpack through a conveyor belt scanner and then I was free to relax in the departure lounge.

I had plenty of time to explore the lounge as my train was delayed some twenty minutes. In Miami, the turnstiles and lounge are on the second floor of Miami Central. Within the passenger area is a cafe, with pastries, packages snacks, and assorted hot and cold beverages, as well as gift items, available for purchase. There is assorted seating, with plentiful power and USB outlets, overlooking the street below. To the rear of the passenger area is the Select Lounge, for passengers on the first class fare, where they have complimentary beverages and snacks along with similar seating. Wi-Fi was free and useful throughout.

Boarding was announced, late as expected, and passengers rode escalators (elevators also available) up one level to the platform. I found my coach and my seat, which I realized was an accessible seat, and found it odd that I had been assigned to such a seat by the reservation system.

When the train began rolling a few minutes later, realizing the coach was not even half full, I moved to another seat. Seats were in a 2-2 configuration, with some facing another pair across a table, and others with a tray table available in the seat back ahead. I found a window seat of the latter kind and still had an empty seat next to me. Power and USB outlets were available for each seat.

A few minutes after departure, an attendant came down the aisle with a beverage cart. I declined as I had brought my own snack, and opened my laptop on the tray table and did some work during the 30-minute ride to Fort Lauderdale.

Arrival was announced a few minutes beforehand, giving me ample time to unplug and store my laptop and walk to the vestibule to be ready to disembark. I had a moment of trouble navigating my way to the exit (despite Fort Lauderdale being a smaller station than Miami Central), but a station agent kindly pointed me the right direction.

After the workshop, I had an hour before my return train (unfortunately I had missed my chance to change to an earlier train by just minutes), so after clearing security, I found a high-top counter and chair in the lounge and caught up on emails and phone messages. I checked the train status a couple times as well as the seat map. Noticing I had again been assigned an accessible seat, I reseated myself to a mid-car window seat.

Boarding was similarly announced and I once again found myself in a half-empty cabin. I mostly enjoyed the view on the return journey, including a nice view of the ramp at Fort Lauderdale-Hollywood International Airport's Terminal 1.

All in all, a comfortable and convenient way to get between Miami and Fort Lauderdale (and there is one additional stop further north in West Palm Beach, with plans to extend to Orlando).